Shipping policy
1. Order Processing Time
All orders are processed within 1–3 business days (Monday to Saturday, excluding holidays).
Once your order has been processed, it will be dispatched for shipping.
2. Shipping Time
Estimated delivery times vary depending on your location:
- Europe: 4–10 business days
Please note that these are estimated delivery times and may vary due to factors beyond our control.
3. Shipping Costs
We offer free shipping on selected promotions or orders. Otherwise, shipping fees are calculated at checkout based on your location.
4. Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow 2–5 business days for tracking information to update.
5. Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to:
- Customs clearance procedures
- Shipping carrier delays
- High demand periods
Zafiren is not responsible for delays caused by third-party logistics providers.
6. Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct.
If an incorrect or incomplete address is provided, we are not responsible for lost or delayed orders.
7. Lost or Stolen Packages
Zafiren is not responsible for lost or stolen packages confirmed as delivered by the carrier.
If you experience an issue, please contact us and we will do our best to assist you.
8. Customs, Duties and Taxes
International orders may be subject to customs duties or taxes, depending on your country.
These charges are the responsibility of the customer.
9. Contact
If you have any questions regarding your order or shipping, please contact us: