Considering that you sell products online; Considering the Customer's interest in purchasing the products offered through your sales channels; This agreement establishes the general terms and conditions for the Customer's use and purchase of products on the website.

I - Confidentiality: The store is responsible for maintaining the confidentiality of all data and information provided by the Customer during the purchasing process. The site's security is audited daily and guaranteed against hackers through the "Armored Site" seal.

II - Customer Service (CSS): This service is available to customers to resolve questions, requests, or complaints regarding their order or any content available on the site. CSS can be activated by phone, WhatsApp, or email from the website.

lll - Delivery Policy: The delivery time for the Products is reported during the purchasing process, calculated in business days. Product deliveries are made from Monday to Friday. Exceptionally, some Product deliveries may be made on Saturdays, Sundays, and holidays.

III.I - Verification of the suitability of the product dimensions is the responsibility of the Customer, who must ensure whether or not they are satisfied at the time of delivery and contact Customer Service.

III.II - Up to three delivery attempts will be made at the indicated location, on alternate days, with an interval of up to 48 hours between deliveries. It is essential that a person authorized by the buyer, over 18 years of age, and carrying an identification document be present at the requested address to receive the merchandise and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the Store's Distribution Center.

III.III - After completing the order, it is not possible to change the payment method and/or delivery address, request an advance payment or even delivery priority.

III.IV - The delivery time reported during the Product purchase process takes into account stock, region, invoice issuance process, and Product preparation time. With each update to the order's delivery status, the store system automatically sends alert emails and SMS messages to the Customer.

III.V - Shipping is free throughout the national territory.

III.VI - The store does not authorize the carrier to: enter the home; perform product installation or maintenance; open product packaging; deliver to an address other than the one indicated in DANFE; or deliver to a minor or a person without identification.

III.VII - The Store is not responsible for the retention of merchandise in SEFAZ when it is due exclusively to pending matters of the client and, therefore, it will be necessary to consult the fiscal office for the release of the merchandise, considering that, in these cases, the information about releases and payments will only be transmitted às interested parties.

IV - Right of repentance:o Client will tend to exercise the right of repentance of the purchase, in order to return the Product, in case it must observe the following conditions: the withdrawal period for the purchase of the product is 7 (six) natural days, counted from the date of receipt; In case of return, the product must be returned to the store distribution center in the original packaging, accompanied by the DANFE (Auxiliary Document of Electrical Manufacturing), the manual and all its accessories.

IV.I - The Client must request a refund through the Customer Service Service (SAC).

IV.II - Upon delivery of the product to the Distribution Center, the previous conditions will be verified and complied with. If so, we will provide a refund of the entire purchase price.

IV.III - In purchases with credit cards, the card administrator will be notified that the contract will occur in the next or subsequent order, once, regardless of the number of currencies used in the purchase. The refund period and, also, the value of the remaining taxes after the full refund of the value of the Product on the Customer's credit card is the responsibility of the card administrator.