Considering that you sell products online; Considering the Customer's interest in purchasing products offered through its sales channels; The object of this contract is to establish the general conditions of use and purchase of products by the customer on the web.

I - Confidentiality: the store is responsible for preserving the confidentiality of all data and information provided by the Customer during the purchasing process. The security of the site is audited daily and guaranteed against the action of computer hackers, through the "Blinded Site" seal.

II - Customer Service (SAC): The customer has this service available to resolve their queries, resolve any request or complaint relating to their order or any content available on the website. The SAC can be activated via telephone, WhatsApp or email from the website.

lll - Delivery Policy: the delivery time of the Products is informed during the purchase procedure, counted in working days. Product deliveries take place every month to next month. Exceptionally, some product deliveries can be made on Saturdays, Sundays and holidays.

III.I - Checking the adequacy of product dimensions is the responsibility of the Customer, who must ensure that they are in compliance at the time of delivery and contact the Customer Care Service.

III.II - Three delivery attempts will be made at the indicated location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying an identification document to receive the merchandise and sign the delivery protocol. If there are three failed delivery attempts, the order will be returned to the Tienda Distribution Center.

III.III - After completing the order, it is not possible to change the payment method and/or the delivery direction, request payment in advance or even the delivery priority.

III.IV - The delivery time informed during the Product purchase process takes into account the stock, the region, the invoice issuance process and the Product preparation time. With each update on the order's delivery status, the store system automatically sends email alerts and SMS alerts to the Customer.

III.V - Shipping is free throughout the national territory.

III.VI - The store does not authorize the holder to: enter the home; carry out the installation or maintenance of products; open the product packaging; deliver to a different address marked in DANFE; delivery to a minor without an identification document.

Third.

IV - Right to repent: the Customer will have to exercise the right to repent of the purchase, with the aim of returning the Product, in which case the following conditions must be observed: the withdrawal period for purchasing the product is up to 7 (seven) natural days, counting from the close of reception; In case of return, the product must be returned to the store's distribution center in the original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document), the manual and all its accessories.

IV.I - The Customer must request the return through the Customer Service (SAC).

IV.II - When the product arrives at the Distribution Center, it will be verified that the previous conditions have been met. If so, a refund of the total purchase price will be provided.

IV.III - For purchases using a credit card, the card administrator will be notified and the charge will occur on the next or subsequent invoice, once only, regardless of the number of shares used in the purchase. The refund period and, also, the collection of the remaining fees after the total return of the value of the Product on the Customer's credit card carried out, is the responsibility of the card administrator.