How to request a refund for defective or damaged products:

Based on the Federal Consumer Protection Law , in the event of items with manufacturing defects, malfunctions, damaged or missing products, you have the right to request a refund of your money within two next 30 days from the date of receipt of the order at your home.

To do so, you must send an email to (SUPPORT EMAIL) indicating your full name, order number and information about the manufacturing defect of your product (description with photos or videos). We will review your case and the value will be refunded using the same payment method selected to purchase in our online store. There will be no additional cost to receive your refund.

Como volver os produtos:

In dispute with the Federal Consumer Protection Law, the shipping costs for returning products due to dissatisfaction or for regret of the return cost will be borne by the customer, however in case of return of defective products or with damages caused during the shipment, or cost of refund will correspond to us.

When sending to electronic correspondence, you will receive an authorization code for your electronic correspondence, as well as a guide to send to the market through our logistics operator. The product must be sent in its original packaging with labels, accessories and additional items that are sent unpackaged and as part of the item for return.

Packaging costs are at the customer's expense, therefore we suggest using the same non-local packaging that you receive your purchase, unless it is damaged or in a suitable box that preserves the integrity of the product during transportation.

The return of the product must be made to the address:

112 Paseo de la Reforma Avenue

Contacts:

If you have any questions or doubts about our refund or return policies, we will maintain our communication channels for your orders. You can send an electronic message for electronic correspondence (SUPPORT EMAIL) with your account, full name and telephone number (if you wish us to contact you through another method.