How to request a return for defective or damaged products:

Taking as a basis the Federal Consumer Protection Law , in the case of articles with manufacturing defects, failures in operation, products with damage or missing, you have the right to request the return of your money within 30 days of receipt of the order at your home.

To do so, you must send an email to (SUPPORT EMAIL) indicating your full name, order number and information about the manufacturing defect of your product (description with photos or videos). We will review your case and the amount will be reimbursed using the same payment method you selected when purchasing at our online store. There will be no additional cost for you to receive your refund.

Cómo retorno los productos:

Following the arrangement under the Federal Consumer Protection Law, the shipping costs for returning products due to dissatisfaction or regret, the return cost will be borne by the customer, however, in the case of returns for defective products or damage caused during shipping, the return cost will be incurred. for our account.

After sending us the electronic mail, you will receive an authorization code in your electronic mail as well as a guide to send the merchandise through our logistics operator. The product must be sent in its original packaging with labels, accessories and additional elements that were sent in the package and form part of the item to be returned.

Packaging costs are incurred by the customer, so we suggest using the same packaging when you receive your purchase if it is not damaged or in a suitable box that preserves the integrity of the product during transport.

The return of the product must be made to the following address:

Av. Paseo de la Reforma 112

Contact us:

If you have any questions or doubts about our refund or return policies, we maintain our communication channels to your orders. You can send us an email via electronic mail (SUPPORT EMAIL) with your query, full name and telephone number (in case you want us to contact you via another medium.